Terms of service
When using our e-commerce site and mobile application, the security of our valued customers is one of our top priorities. However, in order to ensure the security of your personal information in the online environment, it is also necessary for our customers to take the necessary precautions. For this reason, we strongly recommend that you pay attention to the user security recommendations and standards below:
What you can do:
Account Security
Use different and strong passwords that are easy to remember and type, containing uppercase and lowercase letters and special characters to ensure the security of your account.
Change your password regularly.
Do not share your personal information more than necessary.
Do not forget to enable two-factor authentication via SMS or email.
Do not share your account username and password with anyone else, and do not publish them openly in any environment. Remember that each account is unique to its user.
Device Security
Make sure your device is protected with a verification method (PIN, password, biometric, etc.).
Make sure you do not download applications or files from unknown and untrusted sources and do not click on links you do not know.
Make sure you have an up-to-date antivirus program installed on your electronic devices (computer, smartphone, tablet, etc.).
Make sure the software on your device is up to date.
Payment Security
Avoid making payments on public networks and use your mobile data.
When completing your payments, make sure to use 3D Secure.
Check your bank accounts regularly and take the necessary action if you see any suspicious transactions.
Only use the official Trendyol.com website and app. Do not download the app from unknown or untrusted sources.
What we do:
Ensuring the security and protection of our customers' information is one of our top priorities. For this reason, we implement various standards and measures to ensure the security of customer information on our e-commerce platform.
PCI DSS Compliant Infrastructure
Our e-commerce platform is built on a PCI DSS (Payment Card Industry Data Security Standard) compliant infrastructure. This standard sets the highest security standards for the secure storage, processing, and transmission of our customers' credit card information.
ISO 27001 Information Security Certification
Our company is certified in accordance with the ISO 27001 Information Security Management System standards. This certification represents a comprehensive information security management system designed to ensure the confidentiality, integrity, and access control of customer information.
Encryption Standards
Customer information is protected using industry-standard encryption protocols during transfer and storage. We ensure the secure transmission of information during data transfer by using SSL/TLS protocols. Additionally, stored sensitive data is protected using strong and complex encryption algorithms.
Data Security and Storage
Customer information is stored on secure servers. Our servers, supported by physical and digital security measures, are regularly and periodically tested for security to protect against unauthorized access.
Advanced Identity Verification
Our company supports advanced identity verification methods such as two-factor authentication (2FA) to enhance user account security. These methods provide an additional layer of protection for customer accounts against unauthorized access.
Security and Data Privacy
We implement various measures and standards to ensure the security of our custom